IUCLID 5 Support Team Contact
The IUCLID 5 Support Team became operational parallel to the roll-out of IUCLID 5 in June 2007. Its tasks include:
- Manage and assure the availability of the latest version of the IUCLID 5 deployment kit.
- Offer support for technical IUCLID 5 questions (installation process, etc...) to IUCLID 5 registered users from organisations and individuals. This support is not restricted to the usage of IUCLID 5 in the context of REACH.
- Give support for technical IUCLID questions to signed up organisations and individuals.
- Analyze incidents and deal with problems and change requests
- Report to the relevant EU services and give advice on the further development of IUCLID 5.
The IUCLID 5 Support Team was initially under the responsibility of the European Commission's Directorate General JRC, in Ispra, Italy, and was transferred to the European Chemicals Agency (ECHA) in Helsinki, Finland, in September 2007.
The IUCLID 5 Support Team is integrated into the ECHA Helpdesk and guarantees an English language service. However, support requests in other languages are accepted on a case-by-case basis and depending on the individual language skills of the Support Team operator to whom an incident has been assigned.
The IUCLID 5 Support Team operates its Incident Management according to ITIL best practices. Depending on the nature of incoming Support Requests, questions that cannot be resolved by the First Level Service are escalated to a Second Level, staffed with internal experts. An outsourced Third Level will treat technical issues.
Request form
In case you have any comment or question, please do not hesitate to contact the IUCLID 5 Support Team using this form.
